Shipping policy

Shipping Policy – PixelCubyc

At PixelCubyc, we work to ensure your shopping experience is clear, transparent, and satisfactory. Below, we detail our shipping policy, which specifies timelines, conditions, and procedures for any situation related to the delivery of your products.

Shipping coverage

We ship internationally worldwide. Our commitment is to deliver your order safely and efficiently, regardless of your location.

Processing and Shipping

We offer free express shipping on all orders. Please allow 1 to 2 business days for us to process and ship your order. Estimated arrival time: 7 to 12 business days.

In most cases, products arrive within or before the indicated timeframe. In exceptional situations, delivery may be extended due to logistical factors related to the international carrier.

Order tracking

All orders include a tracking number.

Once the purchase is made, the order enters a preparation process before being shipped. This process may take between 1 and 2 business days maximum.

If the tracking number is not sent immediately, this is completely normal while the order is being prepared.

Delivery delays

If your international order has not arrived within the estimated timeframe of 7 to 12 business days, we recommend checking the shipping status using the provided tracking number.

If you need assistance, you can contact us via email at pixelcubycstore@gmail.com or through the support chat located at the bottom right of the store's home screen.

Incorrect or defective orders

If you receive an incorrect or defective product, please contact us as soon as possible through:

We will review your case with priority and provide a solution according to the situation, in accordance with our Return and Refund Policy.

Online-only operation

PixelCubyc does not currently have a physical store. We operate exclusively online, which allows us to optimize processes, offer competitive prices, and deliver an efficient shopping experience.

Customer service

Our support team is available to help you at all times. You can contact us via email at: pixelcubycstore@gmail.com or through the support chat located at the bottom right of the store's home screen.